Item Condition & Preparation Guidelines

At Valley Vibe, we curate clean, high-quality, like-new pieces for our shoppers. Please review our guidelines before preparing your drop-off.

Acceptance Standards

All items must have a visible brand label (exception: Lululemon with verifiable authenticity tags).

We cannot accept items with:

• Stains (including collar, cuff, or underarm discoloration)

• Damage (broken zippers, rips, tears, fading, or pilling)

• Missing buttons or hardware

• Outdated styles

• Pet hair, smoke, or strong odors

Scent-Free & Household Policy

We are a scent-free boutique to protect staff and customers with sensitivities.

• Please wash all items in unscented detergent prior to drop-off.

• We do not accept items from smoking households or items with pet hair.

Shoes

• Must be in excellent, like-new condition.

• Soles must be completely clean and free of dirt, rocks, or debris.

Quick Pre-Screening Checklist

Before packing your bag, please double-check these high-wear areas:

• Underarms & Collars

• Cuffs & Hems

• Shoe Soles & Heel Wear

Thank you for taking the time to pre-screen your items and keeping Valley Vibe boutique-beautiful!

Behind the Scenes: Processing & Pricing

Once you drop off your items, we get straight to work preparing your pieces to look their absolute best.

1. Detailed Inspection & Care

Every item is carefully inspected, steamed, and prepped to ensure it meets our boutique standards.

• Secondary Review: While we do a quick check during drop-off, a deeper inspection happens while steaming. If we spot a subtle flaw we missed initially (faint stain, tiny tear, or wear), we will contact you via email to arrange a pickup.

2. How We Price Your Items

We research every single item to set a price that is fair for you and attractive to shoppers. Our pricing is based on:

• Original retail value & current resale market value

• Brand, style, and vintage appeal

• Overall condition

Our Promise: Fair pricing, beautiful presentation, and an elevated boutique experience for every piece you trust us with.

Unaccepted Items & Donation Policy

Once your drop-off is processed, we will email you if any items could not be accepted for consignment.

📦 Pick-Up Guidelines

7-Day Window: You have 7 business days from the date of our email to pick up your unaccepted items.

Automatic Donation: Due to limited storage space, items not picked up within 7 business days will automatically be donated. Please check your inbox (and spam folder) regularly after dropping off!

BYO Bag/Box: Please bring your own bag or container when picking up your items.

💚 Our Donation Option

If you select the Donate option on your agreement, unaccepted items are donated immediately on your behalf. We rotate donations among local community organizations, including:

Comox Valley Transition Society

Stepping Stones

Comox Valley Recovery Centre

Sunday Station

YANA (You Are Not Alone)

Thank you for helping us keep Valley Vibe organized and community-focused!

Consignor Payouts & Store Credit

When your items sell, you earn 40% of the final sale price, which you can take as a physical cheque or use as store credit.

💵 Cheque Payouts

• Split Schedule: Cheques are issued bi-monthly on the 10th and 24th of the month.

• Minimum Balance: Payout balances must be at least $25 (we do not issue cheques under $25).

• Notice Required: Please give us at least 3 days’ notice before the 10th or 24th so we can prepare your cheque for pickup.

• Pickup Only: All cheques must be picked up in person during regular boutique hours. We do not e-transfer or mail cheques. (Note: Lost cheques may be subject to a reissue fee).

✨ Store Credit Perks

Want to stretch your earnings even further? Choose store credit!

• Redeem the Consignor Coupon you receive on your first drop-off.

• Use your store credit at checkout, and you can apply your coupon every single time you shop using your account balance.

Consignment Agreement & Contract Terms

We want to give your pieces plenty of time to find their next home. Every consignment term runs for 120 days, starting from the date your item hits the sales floor.

⏱️ Processing & Floor Timing

• Depending on intake volume and seasonal rotation, it may take up to one week after drop-off for your items to be prepped and placed on the sales floor.

• Your 120-day contract period begins on the day the item is officially available for sale.

⏳ End of Contract & Item Pickups

• Consignor Responsibility: We do not send end-of-contract reminders. It is the consignor’s responsibility to track their 120-day end date.

• Pickup Requests: If you wish to retrieve unsold items at the end of your contract, you must email us with at least 48 hours’ notice so we can pull your items and have them ready.

• Unclaimed Items: Items not requested for pickup at the end of the 120 days may be donated.

💚 Sales Disclaimer

While we do our absolute best to curate, merchandise, and market your pieces, we cannot guarantee sales. Items are always subject to customer demand, current trends, and seasonality.

End of Agreement & Unsold Items

At the start of your contract, you choose whether you would like unsold items returned to you or donated at the end of your 120-day term.

📦 Pickup Process for Unsold Items

• Track Your Expiry: We do not send end-of-contract reminders. It is the consignor’s responsibility to contact us before items expire.

• 3 Days’ Notice Required: If you want your items returned, you must email us with at least 3 days’ notice so we can pull your items from the floor and remove them from inventory.

• 2-Week Pickup Grace Period: Once your 120-day term ends, you have 2 weeks to pick up your pulled items in person.

⚠️ Unclaimed Items

• If we do not receive notice or if items are not picked up within the 2-week window, they automatically become store property or are donated to local charities.

• Due to limited storage space, we cannot hold items past the 2-week grace period.

Pricing Policy

All items are researched and priced directly by Valley Vibe to ensure fair value for both consignors and shoppers.

How We Set Prices

Prices are based on:

• Brand & original retail value

• Condition, style, and current market desirability

• Resale market trends

Markdowns & Adjustments

• Final Pricing Control: All pricing decisions are determined by Valley Vibe.

• Sales & Promotional Adjustments: Prices are subject to change at our discretion for seasonal markdowns, promotional sales, and competitive market shifts.

Brands We Do Not Accept

To keep Valley Vibe curated, elevated, and exciting for our shoppers, we are unable to accept mass-market, fast-fashion, or big-box brands.

Below is a guide to brands we do not accept at this time:

Fast Fashion & Online Retailers

• Amazon / Shein / Temu / Halara / Aybl

• American Eagle / Forever 21 / Garage / H&M / Zara

• Ardene / Eclipse / Old Navy / Gap / Urban Outfitters

Big Box, Value & Supermarket Brands

• Walmart Brands: Athletic Works, George, Far West, Hilary Radley, Iyla, Jeaniologie, Jessica Simpson, Jones New York, License, No Boundaries

• Costco / Superstore: Kirkland Signature, Joe Fresh, Retreat

• Mark’s / Canadian Tire: Denver Hayes (Men’s), Wind River

Traditional Retail & Mall Brands

• Banana Republic / Bootlegger / Penningtons / Reitmans / Ricki’s / Warehouse One

• Alia / Amanda Green / Chaps / Hugo Boss / Mexx / Origins / Rue Saint Patrick

Select Department Store & Activewear Brands

• Adidas (Only accepting select styles, track pants, & shoes)

• Eddie Bauer / Mountain Warehouse / Tuff Athletics / Weatherproof

• Haggar / Nautica / O’Neill / Perry Ellis / Project Raw / Reebok / R.W. & Co. (Men’s) / Roxy / Spyder / Tommy Hilfiger / Urban Heritage / U.S. Polo Assn. / Van Heusen / Victorinox / Volcom

Note: This is not an exhaustive list. Our acceptance decisions are based on current store inventory, customer demand, and overall condition.

Brands We Love at Valley Vibe 💚

We curate a thoughtful mix of elevated everyday wear, premium outdoor gear, streetwear, and luxury labels.

Below are examples of brands currently top-of-mind for our sales floor:

🌿 Everyday, Denim & Contemporary

• AGOLDE / Citizens of Humanity / DAZE / Levi’s / Mavi / Rag & Bone / True Religion

• Anthropologie / Aritzia (Babaton, TNA, Wilfred) / Free People / Gentle Fawn / Maeve / Oak + Fort / Vero Moda / Z Supply

• ANIAN / Frank And Oak / Kit and Ace / Kotn / Matt & Nat / Muttonhead / Naked & Famous / Reigning Champ / Smash + Tess / Smoking Lily / Smythe

🏔️ Premium Outdoor & Activewear

• Arc’teryx / Canada Goose / Columbia / Helly Hansen / Marmot / Patagonia / The North Face / Toad & Co.

• Lululemon / Nike / Jordan / Adidas (Select styles) / Salomon / Sorel / Vans / Lole / FIG Clothing

🔥 Streetwear & Designer

• A Bathing Ape (BAPE) / AMI Paris / Diesel / Fear of God / G-Star Raw / Kith / OVO / Stussy / Supreme / Off-White

💎 Luxury Labels

• Balenciaga / Burberry / Chanel / Gucci / Louis Vuitton / Prada

Note: This is just a sample! We are always open to reviewing quality, on-trend pieces that fit the Valley Vibe aesthetic.

🔒 Luxury Item Authentication Policy

Valley Vibe does not perform in-house authentication for luxury designer goods.

If you are consigning a luxury item and wish to have it priced at designer value, you must provide:

• An original proof of purchase / receipt, OR

• An official certificate of authentication

Items brought in without verified documentation will be priced as unverified standard market pieces.

Items We Do Not Accept & Quality Guidelines

To keep our sales floor fresh and aligned with what our shoppers are looking for, we have specific exclusions and quality standards.

🚫 Excluded Categories & Styles

We do not accept the following items for consignment:

• Intimates & Personal Wear: Underwear, sleepwear, pajamas, robes, costume jewelry, or socks (unless brand new in original packaging)

• Swim & Activewear: Bathing suits or women’s activewear (including sports bras and workout tops)

• Infant Wear: Baby clothing

• Specific Menswear: Men’s suits, trench coats, or sport coats

• Outdated Denim: Skinny jeans

⚠️ Essential Condition Requirements

• Tags Required: All items must have visible brand and size tags.

• Zero Damage: We cannot accept items with any rips, tears, stains, or missing hardware.

• Strict Scent & Allergy Policy: Due to staff and customer sensitivities, all items must be completely free of pet hair, smoke odor, and heavy perfume or scented laundry detergent. We do not accept clothing from smoking households.

Inactive Accounts Policy

Consignor accounts are considered inactive if there has been no account activity for 1 full year (12 consecutive months).

What Counts as Account Activity?

To keep your account active, you simply need to do at least one of the following within a 12-month period:

• Drop off new items for consignment

• Use your account balance to make an in-store purchase

• Request a cheque payout during our scheduled payout windows

⚠️ Policy Terms for Inactive Accounts

• After 1 year of inactivity, accounts will be permanently closed and removed from our system.

• Any remaining account balance, store credit, or unsold inventory associated with an inactive account will become the property of Valley Vibe Consignment.

Final Sale Policy

All in-store purchases are final sale.

Because consignor payouts are automatically processed and credited to individual accounts at the moment of purchase, we are unable to accept returns, exchanges, or store credits for purchased items.

We encourage you to inspect and try on all items prior to purchasing!

Drop-Off Quantity Limits

To give every piece the time it needs for inspection, steaming, pricing, and display, we maintain strict limits per appointment.

📦 Intake Quantities

• Standard Drop-Off: Minimum 10 items / Maximum 20 items per appointment.

• Special Occasion Exception: We accept 1 single item if it is a wedding gown or grad dress.

Quality First

Because space is limited, please bring only your very best pieces—current, clean, like-new, and ready for the sales floor!

Seasonal Acceptance Schedule

To ensure your items sell quickly and match what our shoppers are looking for, we accept inventory according to the season:

• 🌸 Spring / Summer: Accepted April – September

• 🍂 Fall / Winter: Accepted October – March

Note: Transition dates may vary slightly depending on weather and floor capacity.

⚠️ Out-of-Season Policy

Please double-check your items before dropping off! Any pieces brought in out of season will be returned or donated.