Skip to main content

CONSIGNMENT FAQ’S

CONSIGN
WITH US

WE ONLY TAKE CLOTHING DROP OFFS ON SELECTED DAYS BOOK AN APPOINTMENT!

FREQUENTLY ASKED QUESTIONS

Consignment clothing Courtenay. Let us help you turn your closet into cash!

FAQ: What are your Conditions of Acceptance?

Items With Stains,   Broken Zippers,   Rips,   Tears,   Fading,   Piling,   Outdated, Missing Buttons,   Sweat Stains, and Strong Odors Will Be Returned or Donated.

We ask that when you look at your items please focus on Underarm, Collar Area.

Please Make Sure All Shoes Are Clean and Free from Dirt, Grass, and Rocks on the Bottoms. All Items Must Be Branded with Labels. (Exception: Lululemon) We Do Not Accept ANY items from a Smoking Household. We also refuse ANY items with pet hair.

FAQ: What happens during processing?

Once you drop off your items, we will go through and hang your items. We will carefully inspect every item and look for any of the issues in the conditions of acceptance. After we have found all the pieces that we will put on consignment, we will steam each item and make sure that is wrinkle free and ready to be put on the floor.

FAQ: What happens to the items that are not chosen for consignment?

We will send you an email letting you know that we did not take some items. You will have 7 business days to pick up these items.

If you have chosen to Donate we will just Donate what we don’t take to one of our 4 donation areas.  ( Transition Society, Stepping Stones, CVRC, Yana)

FAQ: What is My Share?

After an item sells, you are eligible to receive 40% of the final sale price if you would like to take a cheque, or 50% of the final sale price as an in-store credit. These options are available for you as your items sell. We do not write cheques under $25. (WE DO REQUIRE 1 DAY’S NOTICE UPON REQUESTING A CHEQUE).

(Any cheques that have been requested and not picked up within 3 Months after requested, will be put back on your account and money can only be used towards in-store purchases.

FAQ: How Long do my Items Stay on the Floor?

We want to give your items time to shine, so we are offering a 120 day agreement starting from the day each item is put on the floor. (Your items may not get on the floor the day you bring them in, depending on how much we get in it could take a week before they go on the floor).

  • We do not call consignors at the end of a contract. If the consignor wants to pick items up they give us 48 hours notice by email.

  • It is your responsibility to contact us at the end of your contract to pick up remaining items if you do not want them donated. Please give us 48 hours to have items ready for pick up.

We cannot guarantee that your items will sell.  It is all based on what our customers are looking for.

FAQ: What Happens if my Items Do Not Sell Within the 120 Days?

If an item does not sell within its agreement time, it becomes store property or is donated. At the time of the start of your agreement, you choose to have your items returned or donated.

It is your responsibility to contact us and request an item returned BEFORE it’s expiry date. You have 2 weeks from your agreement end date to pick up your items. We require a minimum of 2 days notice before the end of your 120 days, and 2 days to remove your items and remove from our inventory before picking up.

FAQ: How Much Does an Item Sell For?

We do our best to offer a price that reflects the brands, conditions, and desirability of each individual item.
Price point will be determined by VV Boutique, based on label, condition & desirability. Prices are subject to change at the determination of VV Boutique. This includes all promotions and general competitive retail market prices.

FAQ: What Brands are Not Accepted?

Old Navy,                                                  George (Wal-Mart)

Ardenes,                                                    Joe Fresh

Costco Brands (Kirkland), (Lole Leggings/Skorts), (Tilley Golf Pants), (Mondetta Jackets), (Sunice Polo Shirts/Shorts)

Men’s Denver Hayes,                              Men’s R.W. & Co.

Bootlegger,                                                Reitmans

Pennington’s,                                            Northern Reflections

Eclipse,                                                       Tuff Athletics

Ricki’s                                                         Forever 21

Alia                                                              Shein

Urban Heritage                                        Garage

Kismet                                                        Mexx

Temu                                                          Warehouse One

Urban Outfitters                                      Zara

Athletic Works

We have to be very selective in our process so we can keep VV BOUTIQUE a great place to shop!

FAQ: What Brands are Accepted?

These are just a select few examples of brands we are looking for:

Columbia                                                             Puma                                         

Nike                                                                       Adidas                                       

Yeezy                                                                    Under Armour                     

True religion                                                     Gucci                                         

Gap                                                                       Banana Republic                   

Bape                                                                     Lululemon                         

Supreme                                                             Louis Vuitton                       

Kenneth Cole                                                    Titleist                                     

Guess                                                                   Converse                               

Stanfield                                                             Burberry                                   

G- Star                                                                 North Face                           

Carhartt                                                             Vans                                         

Jordan                                                                 Foot Joy                 

Prada                                                                   Silver

Mavi                                                                     Helly Hansen

J.Crew                                                                 Marmot

Patagonia                                                           R.W. & Co. (Ladies Only)

Salomon                                                             Smoking Lily

Ten Tree                                                             Toad & Co.

April Cornell                                                    Anthropologie

Arc’tryx                                                              Babaton

Citizens of Humanity                                    Faithful the Brand

Frank and Oak                                                 Free People

Gentle Fawn                                                     A Bathing Ape

Bapesta                                                              Reigning Champ

Kenzo                                                                 Psycho Bunny

We11done                                                         Chanel

Fear of God                                                      Comme Des Garcons

Palm Angels  

VV Boutique does not Authenticate and items that are brought in.  If you have something that is authentic, in order for us to price it as such, we will need original receipt or authentication papers.

FAQ: What Types of Items are Not Accepted?

Socks                                                                                 Underwear

Intimates                                                                         Costume Jewelry

Baby Clothing                                                                 Bathing Suits

Sleepwear                                                                        Skinny Jeans

Items damaged in any way                                        Men’s Suits

Men’s Trench Coats                                                      Men’s Sport Coats

Costume Jewelry                                                           Pajamas & Robes

Any items without brand or size tags

*DUE TO CUSTOMERS ALLERGIES AND SENSITIVITIES IT’S IMPORTANT THAT ANY PET HAIR IS REMOVED, THAT THERE IS NO SMOKE SMELLS OR STRONG PERFUME OR LAUNDRY DETERGENT SMELLS PRESENT. WE DO NOT ACCEPT CLOTHING FROM A SMOKING HOUSEHOLD.

FAQ: What Happens if Items are not Picked up at end of Agreement?

All consignors have 2 weeks after their agreement ends. If we do not hear from you or items have not been picked up within that time, as space is limited, your items will be donated.

Consignors that have not brought in clothing for consignment, made a purchase using their account credit, or requested a payout for 1 Year, will be considered ‘inactive’ and deleted from the system and ownership of remaining clothing will be donated and money will only be available for in-store purchases.

FAQ: What is the Return Policy?

Everything bought in store is final sale, because we automatically put the consignors money in their account.

FAQ: How Many Items Can I Drop Off?

Minimum items you can bring in is 5, Maximum items you can bring in is 20.

We will take one item if it is a Wedding dress or Grad Dress.

FAQ: When do we Take Seasonal Items?

SPRING – FEBRUARY TO JULY
SUMMER – MAY TO JULY
FALL – AUGUST TO DECEMBER
WINTER – SEPTEMBER TO JANUARY

DOWNLOAD OUR CONSIGNMENT FORM