CONSIGN
WITH US
WE ONLY TAKE CLOTHING DROP OFFS ON SELECTED DAYS BOOK AN APPOINTMENT!
FREQUENTLY ASKED QUESTIONS
Consignment clothing Courtenay. Let us help you turn your closet into cash!
FAQ: What are your Conditions of Acceptance?
Items With Stains, Broken Zippers, Rips, Tears, Fading, Piling, Outdated, Missing Buttons, Sweat Stains, and Strong Odors Will Be Returned or Donated.
We ask that when you look at your items please focus on Underarm, Collar Area.
Please Make Sure All Shoes Are Clean and Free from Dirt, Grass, and Rocks on the Bottoms. All Items Must Be Branded with Labels. (Exception: Lululemon) We Do Not Accept ANY items from a Smoking Household. We also refuse ANY items with pet hair.
FAQ: What happens during processing?
Once you drop off your items, we will go through and hang your items. We will carefully inspect every item and look for any of the issues in the conditions of acceptance. After we have found all the pieces that we will put on consignment, we will steam each item and make sure that is wrinkle free and ready to be put on the floor.
FAQ: What happens to the items that are not chosen for consignment?
We will send you an email letting you know that we did not take some items. You will have 7 business days to pick up these items.
If you have chosen to Donate we will just Donate what we don’t take to one of our 4 donation areas. ( Transition Society, Stepping Stones, CVRC, Yana)
FAQ: What is My Share?
After an item sells, you are eligible to receive 40% of the final sale price if you would like to take a cheque, or 50% of the final sale price as an in-store credit. These options are available for you as your items sell. We do not write cheques under $25. (WE DO REQUIRE 1 DAY’S NOTICE UPON REQUESTING A CHEQUE).
(Any cheques that have been requested and not picked up within 3 Months after requested, will be put back on your account and money can only be used towards in-store purchases.
FAQ: How Long do my Items Stay on the Floor?
We want to give your items time to shine, so we are offering a 120 day agreement starting from the day each item is put on the floor. (Your items may not get on the floor the day you bring them in, depending on how much we get in it could take a week before they go on the floor).
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We do not call consignors at the end of a contract. If the consignor wants to pick items up they give us 48 hours notice by email.
- It is your responsibility to contact us at the end of your contract to pick up remaining items if you do not want them donated. Please give us 48 hours to have items ready for pick up.
We cannot guarantee that your items will sell. It is all based on what our customers are looking for.
FAQ: What Happens if my Items Do Not Sell Within the 120 Days?
If an item does not sell within its agreement time, it becomes store property or is donated. At the time of the start of your agreement, you choose to have your items returned or donated.
It is your responsibility to contact us and request an item returned BEFORE it’s expiry date. You have 2 weeks from your agreement end date to pick up your items. We require a minimum of 2 days notice before the end of your 120 days, and 2 days to remove your items and remove from our inventory before picking up.
FAQ: How Much Does an Item Sell For?
We do our best to offer a price that reflects the brands, conditions, and desirability of each individual item.
Price point will be determined by VV Boutique, based on label, condition & desirability. Prices are subject to change at the determination of VV Boutique. This includes all promotions and general competitive retail market prices.
FAQ: What Brands are Not Accepted?
Old Navy, George (Wal-Mart)
Ardenes, Joe Fresh
Costco Brands (Kirkland), (Lole Leggings/Skorts), (Tilley Golf Pants), (Mondetta Jackets), (Sunice Polo Shirts/Shorts)
Men’s Denver Hayes, Men’s R.W. & Co.
Bootlegger, Reitmans
Pennington’s, Northern Reflections
Eclipse, Tuff Athletics
Ricki’s Forever 21
Alia Shein
Urban Heritage Garage
Kismet Mexx
Temu Warehouse One
Urban Outfitters Zara
Athletic Works
We have to be very selective in our process so we can keep VV BOUTIQUE a great place to shop!
FAQ: What Brands are Accepted?
These are just a select few examples of brands we are looking for:
Columbia Puma
Nike Adidas
Yeezy Under Armour
True religion Gucci
Gap Banana Republic
Bape Lululemon
Supreme Louis Vuitton
Kenneth Cole Titleist
Guess Converse
Stanfield Burberry
G- Star North Face
Carhartt Vans
Jordan Foot Joy
Prada Silver
Mavi Helly Hansen
J.Crew Marmot
Patagonia R.W. & Co. (Ladies Only)
Salomon Smoking Lily
Ten Tree Toad & Co.
April Cornell Anthropologie
Arc’tryx Babaton
Citizens of Humanity Faithful the Brand
Frank and Oak Free People
Gentle Fawn A Bathing Ape
Bapesta Reigning Champ
Kenzo Psycho Bunny
We11done Chanel
Fear of God Comme Des Garcons
Palm Angels
VV Boutique does not Authenticate and items that are brought in. If you have something that is authentic, in order for us to price it as such, we will need original receipt or authentication papers.
FAQ: What Types of Items are Not Accepted?
Socks Underwear
Intimates Costume Jewelry
Baby Clothing Bathing Suits
Sleepwear Skinny Jeans
Items damaged in any way Men’s Suits
Men’s Trench Coats Men’s Sport Coats
Costume Jewelry Pajamas & Robes
Any items without brand or size tags
*DUE TO CUSTOMERS ALLERGIES AND SENSITIVITIES IT’S IMPORTANT THAT ANY PET HAIR IS REMOVED, THAT THERE IS NO SMOKE SMELLS OR STRONG PERFUME OR LAUNDRY DETERGENT SMELLS PRESENT. WE DO NOT ACCEPT CLOTHING FROM A SMOKING HOUSEHOLD.
FAQ: What Happens if Items are not Picked up at end of Agreement?
All consignors have 2 weeks after their agreement ends. If we do not hear from you or items have not been picked up within that time, as space is limited, your items will be donated.
Consignors that have not brought in clothing for consignment, made a purchase using their account credit, or requested a payout for 1 Year, will be considered ‘inactive’ and deleted from the system and ownership of remaining clothing will be donated and money will only be available for in-store purchases.
FAQ: What is the Return Policy?
Everything bought in store is final sale, because we automatically put the consignors money in their account.
FAQ: How Many Items Can I Drop Off?
Minimum items you can bring in is 5, Maximum items you can bring in is 20.
We will take one item if it is a Wedding dress or Grad Dress.
FAQ: When do we Take Seasonal Items?
SPRING – FEBRUARY TO JULY
SUMMER – MAY TO JULY
FALL – AUGUST TO DECEMBER
WINTER – SEPTEMBER TO JANUARY