✨ Item Condition & Preparation Guidelines

At Valley Vibe Consignment Boutique, we are committed to offering beautiful, like-new pieces to our customers. To maintain our ultra-curated standard, all items must be in excellent condition.

🚫 Items That Will Be Returned or Donated

The following items will not be accepted and will be returned (or donated if not picked up):

• Stained items (including sweat stains)

• Broken zippers

• Rips or tears

• Fading

• Pilling

• Missing buttons

• Outdated styles

• Strong odors

We carefully inspect every piece before it reaches the floor, and we truly appreciate you taking the time to pre-screen your items before bringing them in.

🌿 Scent-Free Policy

We are a scent-free zone.

Please wash your items using non-scented laundry detergent prior to drop-off. Some of our customers and staff have allergies or high sensitivities to fragrance, and we want our boutique to feel safe and comfortable for everyone.

🔍 Please Double Check These Areas

When reviewing your items, please pay special attention to:

• Underarm areas

• Collar areas

• Cuffs and hems

These areas tend to show wear first and are carefully inspected.

👟 Shoes

All shoes must be:

• Clean

• Free of dirt, grass, and rocks on the bottoms

• In excellent condition

🏷️ Brand & Label Requirements

All items must have a visible brand label.

Exception: Lululemon items without a tag may still be accepted if authenticity can be verified.

🚭 Additional Policies

• We do NOT accept items from smoking households.

• We do NOT accept items with pet hair.

These policies help us maintain the high standard our customers expect and love.

Thank you for helping us keep Valley Vibe fresh, elevated, and boutique-beautiful 💚

✨ Consignor Payout Options

When your item sells, you have two payout options:

• 40% of the final sale price paid by cheque

• 50% of the final sale price as in-store credit

You may choose the option that works best for you as your items sell.

💳 Cheque Policy

• We do not issue cheques under $25.

• We do not e-transfer your funds or mail checks

• We require 2 day’s notice when requesting a cheque so we can prepare it for pickup.

⏳ Important Cheque Pickup Policy

Any cheques that are requested and not picked up within 3 months of the request date will be placed back onto your consignor account.

Once returned to your account, those funds may only be used toward in-store purchases and will no longer be available as a cheque payout.

We believe in keeping our process simple, fair, and transparent for all of our consignors. If you ever have questions about your balance or payout options, we are always happy to help 💚

✨ Consignment Agreement & Contract Terms

We want to give your pieces time to truly shine on our floor. For that reason, we offer a 120-day consignment agreement, beginning from the day each item is placed on the sales floor.

Please note:
Your items may not be put on the floor the same day they are dropped off. Depending on intake volume, processing time, and seasonal rotation, it may take up to one week before your items are released to the floor. Your 120-day term begins once the item is available for sale.

⏳ End of Contract Policy

We do not contact consignors at the end of their contract.

If you would like to pick up any remaining items at the end of your 120-day term, it is your responsibility to email us to arrange pickup.

• We require 48 hours’ notice by email for all pickup requests.

• Please allow us 48 hours to have your items pulled and ready.

If we do not hear from you at the end of your contract, remaining items may be donated.

💚 Sales Disclaimer

While we do our absolute best to curate, merchandise, and promote your items, we cannot guarantee that items will sell. Sales are always dependent on customer demand, trends, seasonality, sizing, and what shoppers are currently looking for.

We appreciate your trust in us and are committed to presenting your pieces beautifully and pricing them fairly.

Thank you for being part of Valley Vibe Consignment Boutique 💚

✨ End of Agreement, Pricing & Store Policies

⏳ If an Item Does Not Sell

If an item does not sell within its 90-day agreement, it will either:

• Become store property, or

• Be donated

At the start of your consignment agreement, you will choose whether you would like your unsold items returned or donated.

It is your responsibility to contact us and request the return of your items before their expiry date.

📦 End of Contract Pickup Policy

All consignors have 2 weeks after their agreement ends to pick up remaining items.

• You must give a minimum of 2 days’ notice before the end of your 90-day term if you would like your items returned.

• We require 2 days to pull your items from the floor and remove them from our inventory system before pickup.

• You have 2 weeks from your agreement end date to retrieve your items.

⚠️ Important:
If we do not hear from you and your items are not picked up within those 2 weeks, your items will be donated. Due to limited storage space, we cannot hold items beyond this timeframe.

💲 Pricing Policy

We carefully research and price every item to reflect:

• Brand / Label

• Condition

• Style & desirability

• Current resale market value

All price points are determined by Valley Vibe.

Prices are subject to change at the discretion of Valley Vibe. This includes promotional pricing, seasonal markdowns, and adjustments based on the competitive retail market.

Our goal is always to price fairly for both the consignor and the customer.

Brands We Currently Do Not Accept

At Valley Vibe Consignment Boutique, we carefully curate what comes onto our floor so we can keep VV a fresh, elevated, and exciting place to shop.

Below are just examples of brands we are not accepting at this time:

Fast Fashion & Mass Retail

Amazon (online brands)
American Eagle
American Apparel
Ardene
Banana Republic
Bootlegger
Eclipse
Old Navy
Forever 21
GAP
Garage
H&M
Joe Fresh
Penningtons
Reitmans
Ricki’s
Urban Outfitters
Warehouse One
Zara
SHEIN
Temu

Big Box / Value Brands

George
Kirkland Signature
Athletic Works
Retreat
Superstore brands
Wal-Mart brands

Select Mall & Department Store Brands

Chaps
Denver Hayes (Men’s)
Eddie Bauer
Haggar
Hugo Boss
Mexx
Mountain Warehouse
Nautica
O’Neill
Perry Ellis
Project Raw
Reebok
R.W. & Co. (Men’s)
Spyder
Tommy Hilfiger
Tuff Athletics
Urban Heritage
U.S. Polo Assn.
Van Heusen
Victorinox
Volcom
Weatherproof

Additional Brands Not Accepted

Alia

Amanda Green

Aybl (online, own website)

Far West (Wal-Mart, Mark’s)

Halara (Amazon, Own Website)

Iyla (exclusive to Wal-Mart)

Jessica Simpson (Wal-Mart)

Jones New York (Wal-Mart, Winners, Amazon)

Origins

Rue Saint Patrick

Wind River (Mark’s

Why We’re Selective 💚

We have to be very selective in our process so we can keep VV Boutique a high-quality, curated, and exciting place to shop.

Our goal is to offer sustainable fashion, premium brands, and standout pieces that align with the Valley Vibe aesthetic.

Thank you for understanding and for helping us keep our boutique elevated and on trend!

Brands We Love at Valley Vibe 💚

At Valley Vibe Consignment Boutique, we curate a mix of sustainable fashion, elevated everyday wear, premium denim, streetwear, and luxury labels.

Below are just a select few examples of brands we’re currently looking for:

🌿 Sustainable • Everyday • Elevated

tentree
ANIAN
Aerie
AGOLDE
Anthropologie
Apricot
April Cornell
Aritzia
Babaton
Carhartt
Citizens of Humanity
Columbia Sportswear
Cut Loose
DAZE
Dolce Vita
Eva Franco
FIG Clothing
Frank And Oak
Free People
Gentle Fawn
Guess
Helly Hansen
Hudson North
Kenneth Cole
Kit and Ace
Kotn
Levi’s
Lole
Maeve
Marmot
Matt & Nat
Mavi
Muttonhead
Naked & Famous
Oak + Fort
Part Two
Patagonia
Puma
Rag & Bone
Reigning Champ
R.W. & Co.
Salomon
Sarah Pacini
Smash + Tess
Smoking Lily
Smythe
Stanfield’s
Sorel
TNA
Toad & Co.
True Religion
Vans
Vero Moda
Wilfred
Wing + Horns
Z Supply

🏔️ Premium Outdoor & Performance

Arc’teryx
Canada Goose
FootJoy
Jordan Brand
Lululemon
Mackage
Moose Knuckles
Moncler
Nike
Onitsuka Tiger
Sorel
The North Face
Titleist

🔥 Streetwear & Contemporary

A Bathing Ape
AMI Paris
Amiri
BAPE
Comme des Garcons
Diesel
Dsquared2
Evisu
Fear of God
G-Star Raw
Haven
Heron Preston
Herschel Supply Co.
Kenzo
OVO
Palace
Palm Angels
Psycho Bunny
Stussy
Supreme
Thom Browne
We11done
Yeezy

💎 Luxury Labels

Balenciaga
Burberry
Chanel
Chrome Hearts
Gucci
Louis Vuitton
Lord & Taylor
Prada

Authentication Policy

Valley Vibe Consignment Boutique does not authenticate items brought in.

If you are consigning a luxury item and would like it priced accordingly, we require:

• Original receipt or

• Official authentication papers

Without proper documentation, items will be priced based on market value without authentication verification.

💚 Please note: This is not a complete list. We are always open to reviewing quality, on-trend pieces that align with our boutique vibe. If you’re unsure, feel free to reach out!

Updated Consignment Guidelines – Please Review 💚

Hi Valley Vibe Community,

To keep our boutique fresh, curated, and aligned with our brand, we want to share a reminder of items we are currently not accepting for consignment. This helps us maintain quality, flow, and the best shopping experience for everyone.

We Are Not Accepting:

• Socks (unless brand new)

• Underwear

• Intimates

• Costume jewelry

• Baby clothing

• Bathing suits

• Sleepwear

• Pajamas & robes

• Skinny jeans

• Men’s suits

• Men’s trench coats

• Men’s sport coats

• No activewear for women (including sports bras & workout tops)

• Any items damaged in any way

• Any items without brand or size tags

Important Quality Reminder 💚

Due to customer allergies and sensitivities, it is extremely important that:

• All pet hair is removed

• There are no smoke smells

• There are no strong perfume or laundry detergent scents

• We do not accept clothing from smoking households

We truly appreciate your understanding and support in helping us keep Valley Vibe Consignment Boutique clean, elevated, and welcoming for everyone.

Thank you for consigning with us and being part of our community!

With appreciation,
Valley Vibe Consignment Boutique

🗂️ Inactive Accounts Policy

Consignors who have not:

• Brought in items for consignment

• Made a purchase with their account

• Requested money

for 1 year will be considered inactive.

Inactive accounts will be deleted from our system and ownership of remaining clothing/money becomes property of Valley Vibe Consignment.

🛍️ Final Sale Policy

All items purchased in-store are final sale.

Because consignor earnings are automatically credited to their accounts at the time of purchase, we are unable to offer returns or exchanges.

We accept a minimum of 10 items and a maximum of 20 items per consignment drop-off.

Because each item is carefully inspected, researched, steamed, sanitized, and processed, we must be particular about how many pieces we bring in at one time. This allows us to give your items the attention they deserve while keeping our boutique floor fresh and curated.

We kindly ask that you bring only your best pieces — items that are current, in excellent condition, and ready for a new home.

💍 Special Occasion Exception:
We will accept one single item if it is a wedding dress or grad dress.

🌸 Seasonal Acceptance Guide

To keep our boutique fresh and aligned with the seasons, we accept items based on the following timeline:

SPRING – February to July
SUMMER – May to July
FALL – August to December
WINTER – September to January

Seasonal intake may vary slightly depending on weather and current inventory levels.

Any item brought in out of season will be returned or donated.